Privacy Policy

Last updated: December 2024

1. Information We Collect

JILIOK gathers various types of information so we can deliver a smooth and enjoyable gaming experience for our players.

1.1 Personal Information

When you create a JILIOK account, we ask for the following personal details:

• Your full legal name and date of birth, which we use to check that you are at least 21 years old
• A valid email address and an active mobile number so we can reach you
• Your residential address and country of residence
• A government-issued ID number, used for KYC verification
• Payment information, such as bank account or mobile wallet details, which you may use for deposits and withdrawals

1.2 Automatically Collected Information

While using the JILIOK platform, we automatically collect certain data, including:

• Your IP address and device information
• Browser type and operating system
• Cookies and other tracking data
• Your gaming history and transaction records
• Login timestamps and activity logs

2. How We Use Your Information

JILIOK processes your information for the purposes listed below:

2.1 To Provide Services

• To create and manage your account
• To process transactions, including deposits and withdrawals
• To deliver gaming services
• To provide customer service and support
• To provide bonuses and promos

2.2 Security and Fraud Prevention

• To verify your identity (KYC/AML)
• To detect fraud and abuse
• To keep your account secure
• To fulfill our legal obligations

2.3 Improvement and Analysis

• To improve the quality of our services
• To analyze user experience
• To develop new features
• To plan marketing and promotions

3. Information Sharing

JILIOK never sells your personal information to third parties. Whether you are making a JILIOK deposit, exploring Philippine payment methods, or simply enjoying your favorite games, your data stays safe with us. However, there are certain situations where we may share information, and these are listed below.

3.1 Service Providers

To keep the platform running smoothly, JILIOK works with trusted third-party service providers, including:

• Payment processors that handle JILIOK deposits and Philippine payment methods
• Game providers that supply the titles available on JILIOK
• KYC verification services for secure account checks
• Cloud hosting providers that keep JILIOK online and accessible

3.2 Legal Requirements

There are legal situations where JILIOK may need to share your data:

• When we are obliged to do so under Philippine law
• When a court order requires it
• When regulators or government authorities formally request the information
• When it is necessary to support fraud prevention or criminal investigations

Cookies and Tracking Technologies

JILIOK uses cookies and similar technologies, such as pixels and local storage, to deliver a smoother browsing experience. These tools help us remember your preferences, keep you logged in securely, and better understand which parts of the site are most useful to you so we can keep improving.

Cookie Categories on JILIOK

• Strictly Necessary Cookies: Strictly necessary cookies are essential for the core functions of the site, such as logging into your account, navigating through pages, and completing secure actions like deposits or withdrawals. Without these cookies, some parts of the platform simply would not work.
• Performance and Analytics Cookies: Performance cookies gather anonymous information about how visitors interact with the site, including which pages are visited most and any error messages that appear. This data helps us improve speed, design, and overall reliability, so your time on JILIOK feels fast and stable.
• Functional Preferences Cookies: Functional cookies remember the choices you make, such as your preferred language, currency settings in PHP, and login state, so you don't have to re-enter them on every visit. This makes your experience more convenient and tailored to how you like to use JILIOK.
• Marketing and Advertising Cookies: Marketing cookies allow us to display more relevant promos and ads based on your interests and activity. They also help us track how effective our campaigns are, so we can avoid showing you anything that does not feel useful or appropriate for your gaming preferences.

You can manage cookies through your browser settings and delete them whenever you want. Please be aware that disabling certain cookies might result in some features not working as intended, and certain parts of the platform may not load correctly until you adjust your settings.

Your Privacy Rights and Choices

As a JILIOK player aged 21 and above, you have the following rights when it comes to your personal data. We provide clear procedures to help you exercise these rights, whether you are on the web, iOS, or Android, and our support team is ready to assist you if you need any help.

Right to Access Your Information

You may view the personal information we hold about you and download a copy of it at any time. This includes the details you provided during registration, your profile information, and records related to your use of JILIOK services, so you can always see what data we have.

Right to Request Corrections

If you find that any of your personal details are inaccurate or incomplete, you can request a correction at any time. Keeping your information up to date is especially important for smooth deposits and withdrawals, as well as for receiving important account notices without interruption.

Right to Request Erasure

You can ask JILIOK to delete your account and the personal data linked to it. Legal and regulatory obligations may require us to retain certain records for a specified period, so we will review your request carefully and confirm which data can be permanently erased and which must be kept for compliance purposes.

Right to Data Portability

Where technically feasible, you can receive the personal data you have provided to JILIOK in a structured, commonly used, and machine-readable format. This makes it easier for you to transfer that information to another platform or keep a copy for your own records.

Opting Out of Marketing Messages

You can unsubscribe from marketing emails, SMS, and push notifications at any time by using the unsubscribe link found in each message or by changing your communication preferences in your JILIOK account. Once we receive your request, we will stop sending promotional content right away.

6. Children's Privacy

JILIOK never knowingly collects personal information from anyone below the legal gaming age of 21. If we discover that someone under 21 has shared their details with us, we remove that information right away and close the account.

7. Data Retention

We keep your information only for as long as it serves a clear and necessary purpose, such as:

• While your account remains active and open.
• To meet the legal and regulatory obligations that apply to us.
• To resolve disputes and enforce the terms of your agreement with JILIOK.
• To prevent fraud and keep the whole platform secure for everyone.

Even after your account is closed, JILIOK may hold on to certain records when the law requires it — generally for around seven years.

8. International Data Transfers

JILIOK operates as an international platform, so your information may be stored on servers located in different countries. Every data transfer is carried out with the proper security measures in place.

9. Security Measures

Data protection is a top priority at JILIOK. We combine technical and organizational safeguards to keep your information safe, including:

• 128-bit SSL/TLS encryption that shields your data while it travels across the internet.
• Firewalls and intrusion detection systems that monitor and block suspicious activity.
• Regular security audits and penetration testing to catch potential weaknesses early.
• Restricted staff access backed by strict confidentiality agreements.
• Data backups and disaster recovery plans that protect your information in case of an emergency.

10. Third-Party Links

JILIOK may include links to third-party websites on our platform from time to time. Please keep in mind that these external sites operate under their own privacy policies, and JILIOK is not responsible for their content, products, or data handling practices. We encourage you to review the privacy policy of any third-party site you visit and to make an informed choice before sharing your personal details.

11. Policy Changes

JILIOK reserves the right to update this privacy policy when needed, such as when our services, security measures, or legal responsibilities change. If important modifications are introduced, we will inform you by email or through a visible notice on the platform. Since policy revisions may occur, we also remind you to visit this page regularly so you can stay up to date with the latest terms governing your data.

12. Contact Us

For any privacy-related questions, concerns, or data requests, our team is ready to hear from you. You may get in touch using the contact details provided below, and we will respond as promptly as we can.

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7
• Data Protection Officer: [email protected]

13. Your Consent

By using the JILIOK platform, you agree to the collection, use, and disclosure of your personal information as outlined in this privacy policy. If you are not comfortable with any part of this policy, we kindly ask you to stop using our services. When you continue to play on JILIOK, you also confirm that you are of legal gambling age (21+) in the Philippines and that you are committed to responsible gaming.